Why do we collect and use personal information?
In order to:
Process orders or applications submitted by you
Customise the service we provide to you
Carry out our obligations in relation to any agreement you have with us
Verify your identity
Anticipate and resolve problems with any goods or services supplied to you
Carry out market research and tracking of sales data
Send you information about products and services
In case you ever lose or forget your password, we will also ask you to provide the answer to a question, which only you would know, such as your mother's maiden name. We may ask you for this information through our Site, or via one of our customer service staff.
Although we do not make it compulsory for you to give us every item of information we ask for, the more information you volunteer and the more accurate it is, the better we can tailor our services to you.
If you choose to take part in any of our surveys or competitions we may sometimes collect additional information from you. We will use this to contact the winners of competitions and to help us plan other promotional campaigns.
Some of our services may be offered in conjunction with other companies and they may need to see personal information from you too. Whenever this occurs, we will tell you when you first go to use that service. Please note that certain services may be unavailable if you do not disclose the personal information you are asked for.
Log files/IP addresses
When you visit our site, we automatically log your IP address. This is the unique address that identifies your computer on the Internet and which is automatically recognised by our web server. We use IP addresses to help us administer the Site and to collect data for broad research use. Where possible we link IP addresses to personally identifiable information that helps us evaluate how we might be able to improve our service.
We may automatically collect non-personal information about you such as the type of Internet browsers you use, or the site from which you linked to our Sites. You cannot be identified from this information and it is only used to assist us in providing an effective service on our Sites. We may from time to time supply the owners or operators of third party web sites that are linked to our Sites, with information relating to the number of users linking to our Sites from their sites. You cannot be identified from this information.
Information placed on your computer
We may store some information (commonly known as a "cookie") on your computer when you look at our Sites. This information facilitates your use of our Sites and helps us to provide you with the best level of service. For example, cookies ensure that you do not need to re-enter your details every time you visit our Sites.
If you wish, you can erase or block cookies from your computer. Your help screen or manual should tell you how to do this, however, certain services may not work correctly if you set your browser to not accept cookies.
Disclosing your information to others
Other than the disclosures referred to in this policy: (i) we will not disclose any personal information without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by court order or for the purposes of prevention of fraud or other crime); and/or (ii) in the event that we undergo re-organisation or are sold to a third party, in which case you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.
We have done our utmost to implement the latest technology and policies to safeguard your privacy from unauthorised access and improper use, and will continue to update these measures as new technology becomes available. All information you send us via this website goes through a 128bit SSL connection, this will encrypt your data ensuring that it is unreadable if it is intercepted.
Third party sites
We cannot be responsible for the privacy policies and practices of other web sites even if you access them using links from our Sites. Therefore we recommend you check the policy of each site you visit. In addition, if you linked to any of our Sites from a third party web site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site. Again we recommend you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
Transferring your personal information outside the European Economic Area
As part of the services offered to you through our Site, the information you provide to us may be transferred to countries outside of the European Economic Area ("EEA"). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA. These countries may not have similar data protection laws to the EEA. If we transfer your information outside of the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected.
In addition, if you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with these services.